Customer Support RAG Triage Agent
Support teams need consistent ticket triage, relevant evidence, and grounded draft responses without relying on a generic chatbot.

What I built
- System: A retrieval-grounded support triage system with observable agent steps, safe fallback behavior, and measurable evaluation.
- Implementation: Fixed support workflow with typed state instead of an open-ended chatbot loop.
What it proves
- Skills: RAG architecture, LangGraph orchestration, vector retrieval, provider routing, evaluation design, FastAPI, React, Docker, and deployment troubleshooting.
- Core stack: Python, FastAPI, LangGraph, Qdrant
