Customer Support RAG Triage Agent
Offline-capable RAG triage system for support tickets with grounded responses.
Role signal: Retrieval, ranking, guardrails, evaluation, and API contracts.

What I built
- System: A retrieval-grounded support triage workflow with observable steps, citations, evaluation, and fallback behavior.
- Implementation: Typed workflow state keeps triage behavior inspectable.
What it proves
- Skills: Retrieval, ranking, grounded generation, guardrails, offline evaluation, API contracts, and full-stack delivery.
- Core stack: Python, FastAPI, RAG, LangGraph

